Thank you for contacting Olympus Imaging America Inc. regarding our product repair service. We understand that a product failure is inconvenient, so we work to make our repair process as easy for you as possible. Olympus repair service will bring your product back to full working condition. We will also provide basic maintenance for the unit, making any adjustments, calibrations; software upgrades (if applicable) and will clean the unit as needed. Your repaired product is then backed by our six-month service warranty.
For further details about our repair program, warranty, policies and procedures, please visit our website at:
United States Customers:
http://www.olympusamerica.com/cpg_section/repair_pdfs/uschecklist.pdf
Canadian Customers:
http://www.olympusamerica.com/cpg_section/repair_pdfs/cachecklist.pdf
To download the REQUIRED Repair Submission Form -
UNITED STATES CUSTOMERS: http://www.olympusamerica.com/cpg_section/repair_pdfs/REPAIRFORM.pdf
Please fill out and return the required Repair Submission Form along with the product, to one of the following service centers.
For warranty repairs -no charge to you for the repair -please include a copy of the date stamped sales receipt and the warranty card.
For a billable repair (no longer covered by warranty) a free no-obligation estimate on the cost of repair will be sent to you.
East Coast/ Mid West
Olympus Imaging America Inc.
400 Rabro Drive
Hauppauge NY. 11788
Attn: Consumer Product Repair
West Coast/ North and South West
Olympus Imaging America Inc.
10805 Holder Street Suite 170
Cypress, CA 90630-5145
The UPS Store has offered a discount on the packaging of your item to be sent in for repair. The discount is anywhere from 30-40% off of the packaging (Box, tape, bubblewrap, etc). Please present the bottom of the Repair Submission form to the UPS Store associate.
CANADIAN CUSTOMERS- http://www.olympusamerica.com/cpg_section/repair_pdfs/REPAIRFORM.pdf
Please fill out and return the required Repair Submission Form along with the product, to one of the following service centers.
For warranty repairs -no charge to you for the repair -please include a copy of the date stamped sales receipt and the warranty card.
For a billable repair (no longer covered by warranty) a free no-obligation estimate on the cost of repair will be sent to you.
Olympus Canada Regional Repair
Consumer Products Division
151 Telson Road
Markham, ON, L3R 1E7
As a valued Olympus Customer, we ask you to take a moment and complete our Customer Care and Support survey. We always strive to improve in any way we can. You can find the survey by choosing the following link:
https://www.surveymonkey.com/OlympusCC
For customers needing repair service outside of the United States and Canada, please contact the Olympus distributor for your part of the world:
SOUTH AMERICA:
Olympus Brazil
http://www.olympusamericalatina.com/home.asp?region=3
Customer Service Telephone -0800 72 66 72 0
Olympus Latin America
http://www.olympusamericalatina.com/home.asp?region=1
Olympus Mexico
http://www.olympusamericalatina.com/home.asp?region=2
EUROPE – OLYMPUS OPTICAL CO. EUROPA
http://www.olympus-europa.com
ENGLAND -OLYMPUS OPTICAL CO.UK LTD.
http://www.olympus.co.uk
ASIA -(and ALL OTHER PARTS OF THE WORLD)
http://www. olympus.co.jp
Note: There is an English language option, found at the bottom of the Olympus Japan home page, over on the right. Left click on the word ” English”.
Sincerely,
Customer Care and Support
Olympus Imaging America, Inc.
* If you would like you may take a short survey to tell us about the service you received from Olympus Customer Care. Please follow this link: www.surveymonkey.com/OlympusCC – Thank you.
> —- Original Message —-
> From : website@olympus.com
> To : Olympus
> Subject : Ask Olympus:Repair [INTR:713638]
> Date : Mon, 28 Sep 2009 20:22:33 GMT
>
>
> Category: Repair
> Model:
> Question: I had sent in my digital camera for warranty repair. It was, however, returned to me un-repaired. The protective film on the screen was also removed. I was not contacted neither during nor after the process to notify that the camera would not be repaired. I’m very upset and dissatisfied with this event. What do I have to do to get my camera fixed?
It would have been nice if they would try to address the previous issue rather than asking me to blindly send in my camera again. I’m not very happy with paying for Shipping & Handling twice without knowing if I’d get the warranty repair as promised.